HearMeOut – Privacy Policy

This Privacy Policy explains how Digital Therapies Limited ("we", "our", "us"), a company registered in the United Kingdom (Company Number: 16386561), collects, uses, and protects your information when you use HearMeOut, our flagship product and registered trademark.

1. Information We Collect

When you use HearMeOut, we may collect the following types of information:

- Personal information you provide directly, such as your email address if you contact us for support.
- We do not store any user interaction data, such as conversations with the AI, usage patterns, and app activity.
- Device and technical data, such as device type, operating system, and app version.

2. How We Use Your Information

We use the information collected to:

- Provide and improve HearMeOut’s functionality.
- Ensure safety and detect harmful or emergency language (self-harm, harm to others, crisis).
- Analyse anonymised data to improve our services.
- Communicate with you if you contact us directly.

3. No Human Review of Conversations

Conversations with HearMeOut are processed by Artificial Intelligence systems. Unless you explicitly consent or contact us for support, we do not manually review individual conversations.

4. Data Storage and Retention

We retain your data only as long as necessary to provide the service, comply with legal obligations, or resolve disputes. Conversations may be temporarily cached for app performance but are not permanently linked to your personal identity.

5. Sharing of Information

We do not sell your personal information. We may share limited information with:

- Service providers who support our operations (e.g., hosting providers).
- Authorities, if required by law or if there is a risk of imminent harm.
- In case of business transfer, if Digital Therapies Limited merges, is acquired, or sells assets.

6. Your Rights

Under UK data protection law (UK GDPR), you have rights including:

- The right to access your data.
- The right to request correction of inaccurate data.
- The right to request deletion of your data.
- The right to object to processing in certain circumstances.
- The right to withdraw consent where processing is based on consent.

7. Security

We implement reasonable technical and organisational measures to protect your data. However, no online system is completely secure, and we cannot guarantee absolute protection.

8. Children's Privacy

HearMeOut is intended for users aged 16 and over. We do not knowingly collect personal data from children. If you believe we may have collected data from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app. Continued use of HearMeOut after updates constitutes acceptance of the new Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: hello@digitaltherapies.co.uk