HearMeOut — User Guide & Experience Manual

AI-Powered 24/7 Mental Wellbeing Companion

1. Welcome to HearMeOut

HearMeOut is your personal AI companion designed to offer therapy-like support — anytime, anywhere. It listens, understands, and responds conversationally, just like a calm, thoughtful therapist. It’s available 24/7, so you can talk whenever you need to think, process emotions, or get clarity.

HearMeOut is not a crisis line or a substitute for professional therapy, but it helps bridge the gap by offering psychological insight, emotional support, and structured self-reflection through natural conversation.

2. How to Use HearMeOut

Start Talking

You can communicate with HearMeOut in two ways:
- Text chat mode – type your thoughts or questions at your own pace.
- Voice mode – speak naturally, just like talking to a calm listener.

You can switch between the two anytime.

The 4-Second Pause

In voice mode, HearMeOut waits about 4 seconds before replying after you finish speaking. This isn’t a delay or lag — it’s intentional.

It allows you to finish your thought fully, take a breath, and ensures the AI responds meaningfully. Don’t interrupt during this pause — it’s part of HearMeOut’s 'active listening' design.

The AI’s Personality

HearMeOut speaks in a calm, measured, neutral tone — not overly emotional or robotic. It’s trained to stay non-judgmental and trauma-informed, focusing on clarity and understanding.

3. Getting the Most Out of Your Conversations

HearMeOut works best when you treat it as a collaborative dialogue — not a passive listener. It learns your context within each session, so the more you interact, the more precise and useful its responses become.

Be Active

Don’t just wait for answers — engage. Ask, clarify, challenge, and expand:
- 'Can you explain that more deeply?'
- 'I don’t agree with that — why did you say it?'
- 'That’s not accurate for me. Let’s try another angle.'
- 'Can you give me an example?'
- 'What would that mean in my case?'

Ask for What You Need

Guide the AI to adapt to your moment:
- 'I just need to vent — please listen.'
- 'Can we focus on practical advice?'
- 'Can you help me calm down?'
- 'Give me a CBT-style way to look at this.'
- 'I’d like a structured exercise.'

When You Want More Depth

If a reply feels brief or surface-level, ask:
- 'Go deeper.'
- 'Can you expand on that?'
- 'I need more detail.'
- 'What’s the psychology behind that?'

HearMeOut is designed to split long answers into natural parts — it might say, 'Want me to go on?' Simply answer 'Yes' or 'Please continue' to hear the rest.

If You Get a Reply You Don’t Like

You’re encouraged to disagree or redirect — that’s how the app adapts to your needs:
- 'That doesn’t feel right.'
- 'You misunderstood — let me rephrase.'
- 'That’s not what I meant.'
- 'That’s too general — make it more specific.'

If You Want Solutions

After exploring your feelings or context, you can shift gears:
- 'Okay, what can I do about this?'
- 'Give me one practical step.'
- 'Show me a tool that helps with anxiety.'
- 'What would CBT suggest here?'

4. The Flow of a Typical Session

1. Warm-up & context: The AI explores what’s happening with you now.
2. Exploration (10 turns): It stays curious before suggesting tools.
3. Optional modality: If you agree, it can apply CBT, DBT, or other structured methods.
4. Reflection or grounding: You may receive short insight or grounding steps.
5. Closure: Ends with a gentle summary or reflection. You can continue anytime — HearMeOut never ends abruptly.

5. Privacy and Safety

All conversations are confidential and private to you. HearMeOut does not share data with third parties. You can delete your session history anytime in the app settings.

If you mention self-harm or immediate danger, the AI will gently show crisis helplines relevant to your country. HearMeOut is not a substitute for emergency or professional help.

6. Tips for Best Experience

1. Allow short pauses — don’t rush to talk over the AI.
2. Use headphones in voice mode for privacy.
3. Speak naturally, not like dictation.
4. Keep your app updated.
5. Switch to text when you want to copy or review.
6. Don’t expect perfection — correct it when needed.
7. Use it regularly — familiarity improves flow.

7. When to Use HearMeOut

Use HearMeOut when:
- You feel overwhelmed and need perspective.
- You’re lonely or need to talk things through.
- You’re processing an argument, breakup, grief, or burnout.
- You want to explore emotional patterns or habits.
- You want clarity or motivation.

8. What HearMeOut Will Never Do

- Diagnose or label mental illnesses.
- Give explicit or sexual advice.
- Encourage substance use or unsafe coping.
- Replace professional therapy or crisis services.
- Judge you — ever.

9. Summary

HearMeOut is your thinking companion — calm, structured, and grounded. It listens, reflects, and helps you move from confusion to clarity. It’s not about instant answers — it’s about creating a safe mental space to explore, reflect, and heal at your own pace.

How to Delete Your Account

If you decide to delete your HearMeOut account, please follow the steps below:

1. Open Profile

Launch the HearMeOut app.

Tap on your Profile icon in the bottom navigation bar.

2. Go to Account Settings

From your profile page, select Account Settings.

3. Select My Account

In the Account Settings menu, tap My Account.

4. Delete Account

Scroll down and choose Delete Account.

5. Confirm Deletion

A confirmation pop-up will appear. Tap Confirm to permanently delete your account.

⚠️ Important:

Once confirmed, your account and all associated data will be permanently deleted.

This action cannot be undone.