HearMeOut – Terms and Conditions

These Terms and Conditions ("Terms") govern your use of HearMeOut, the flagship product of Digital Therapies Limited, a company registered in the United Kingdom (Company Number: 16386561). HearMeOut is a registered trademark of Digital Therapies Limited.

By downloading, accessing, or using HearMeOut, you agree to be bound by these Terms. If you do not agree, you must not use the app.

1. Nature of Service

HearMeOut is a therapy‑like digital companion, fully powered by Artificial Intelligence (AI). It is designed to provide supportive, conversational guidance informed by therapeutic principles.

HearMeOut is NOT a substitute for professional medical advice, diagnosis, or treatment. If you are experiencing complex or severe mental health problems, or if you are in crisis, you must seek help from a qualified healthcare provider immediately. If you are located in the United Kingdom and are in crisis, please call 999 or contact NHS mental health crisis services.

2. No Medical or Emergency Service

HearMeOut is not designed to provide emergency assistance. If you believe you are at risk of harm, or if you are experiencing suicidal thoughts, call your local emergency number immediately.

3. Eligibility

You must be at least 16 years old to use HearMeOut. By using the app, you confirm that you are legally permitted to do so under the laws of your jurisdiction.

4. User Responsibilities

You agree to use HearMeOut responsibly and not to rely on it as your sole source of mental health support. You are responsible for your own health decisions and for seeking professional help when necessary.

5. Limitation of Liability

Digital Therapies Limited provides HearMeOut on an "as is" and "as available" basis. To the maximum extent permitted by law, Digital Therapies Limited disclaims all warranties, express or implied, regarding the app, including but not limited to its accuracy, reliability, or availability.

Digital Therapies Limited and its affiliates shall not be liable for any damages, whether direct, indirect, incidental, or consequential, arising from your use of HearMeOut. This includes but is not limited to mental distress, decisions made based on app interactions, or failure to obtain professional help.

6. Intellectual Property

HearMeOut and all associated content, including but not limited to the name, logo, design, and software, are the intellectual property of Digital Therapies Limited. HearMeOut is a registered trademark.

7. Privacy and Data Use

Your use of HearMeOut is also governed by our Privacy Policy. By using the app, you consent to the collection and processing of your data in accordance with that policy.

8. Modifications

Digital Therapies Limited reserves the right to update or modify these Terms at any time. Changes will be effective upon posting within the app. Continued use after changes constitutes acceptance of the new Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

If you have any questions about these Terms, please contact Digital Therapies Limited at:

Email: support@digitaltherapies.co.uk